Frequently Asked Questions
1. When will I receive my order?
  Shipping normally takes 3-5 working days.
2. What are the payment methods available?
  Payment can be made using Visa or Master card, PayPal or internet bank transfer.
3. How do I pay via Internet Bank Transfer?
  Please refer to Internet Bank Transfer page for further information.
4. What are the shipping rates and surcharges?
  Shipping rates are MYR8.00 for Peninsular Malaysia and MYR50.00 for East Malaysia. Shipping surcharge might apply if the purchased goods are beyond 5kg.
5. How do I utilize coupons and promotions?
  Coupon code is applied during the checkout process. Promotions will be applied automatically if required conditions are met.
6. How can I return my order?
  Read our site return policy here and follow the instructions given.
7. What should I do if I receive a damaged or faulty product?
  Receival of damage or faulty product must be brought to site admin's attention immediately within 7 calendar days from the date the item is received. Please contact the site admin here.

 

More questions? Contact us here.